Terms of use

1. About these terms

These terms describe the Bravados Equestrian Club app and public website, powered by Saddlebook. The club organises riding lessons, sets its prices and rules, and answers booking and payment questions. DoozyX provides the app platform. See the privacy policy for their data-protection roles.

This is a draft for review before launch. It does not replace the club's riding waiver or turn a proposed future paid feature into a current offer. The club must approve the terms before they are used with members.

2. Your account

Keep your account details accurate and your sign-in safe. Do not share credentials or use another person's identity. Each person uses their own account; guardians manage the rider records of their children and may invite children to use their own login at any age. A new guardian must be approved by the club. Guardians remain in chats about riders under 18.

Tell support promptly if someone else gains access to your account. Do not send passwords or medical notes to support. Access to each club depends on that club's membership and role permissions.

If you connect an AI assistant to your account, it acts as you and with your permissions: you are responsible for the choice of assistant and for the changes you confirm through it. Only adults may connect one. Check what it proposes before you confirm; the club does not review the assistant or its provider, and the provider handles the information it reads under its own terms. Remove the connection in the assistant's settings if you no longer want it.

3. Booking and cancelling

A request is not a confirmed lesson. Pick the lesson type, day and part of the day; the club answers and sets or proposes the time. Check the app for the answer and any changes. For requests too close to a lesson or urgent changes, contact the club office.

4. Packages and payment

Prices are set by the club and shown in its current price list. Package validity starts with the first lesson rather than the purchase date. Where several packages cover a lesson, the app uses the eligible package that expires first. The club records payments and may freeze or extend packages under its rules.

Pay the club as it instructs; online card payments are not part of v1. Ask the office about package coverage, payment corrections or a refund. Leaving the club does not automatically refund unused lessons through the app and does not remove applicable consumer rights.

5. Safety at the club

Follow the trainer's instructions and the club's riding rules. Complete the required waiver and consent steps for yourself or, when authorised, your child. Tell staff about safety information they need for the lesson using the appropriate private channel. Medical notes are staff-only health data and should not be put in chat.

Riding carries risks. These terms do not replace the riding waiver, professional instruction or the club's responsibility to follow applicable safety law. A missing app notification does not make an unsafe lesson safe.

6. Chat and behaviour

Be respectful. Do not send harassment, threats, unlawful content or photos you have no right to share. Keep conversations relevant to the rider and lessons. Do not disclose someone else's private information or health data.

You can report a message to the club administrator and block someone in the app. Blocking restricts messaging; it does not hide lesson information from authorised staff or replace the club's safety duties. The club handles reports and may restrict access for misuse. For immediate danger, contact the appropriate emergency service rather than waiting for an in-app reply.

7. Plans and paid features

Basic club access is free. Premium is a licence for the whole club and includes automatic translation. Commercial terms and prices for Premium are agreed separately with the club. Club features cannot be bought by an individual rider, and published translations remain if a club later moves to Basic.

Optional paid personal features, such as analysis of riding videos, are not part of v1. If offered later, the purchase is between the rider and DoozyX; a guardian buys for a minor. Premium members receive those features without an extra personal charge. Other riders may be offered purchases through the App Store or Google Play with the price and terms shown before purchase. Analysing a rider's videos or data needs the rider's consent, or the guardian's for a minor. Future offers require their own confirmed terms; this draft does not authorise a purchase.

8. Availability and responsibility

The app helps organise lessons and communication. Check confirmed bookings and contact the club if a time, payment or record looks wrong. Service interruptions can happen; urgent changes should be agreed with the office. Use the service lawfully and do not interfere with its security or another club's data.

The club remains responsible for its lessons and club decisions; DoozyX provides the platform. Nothing here excludes rights or responsibilities that cannot be excluded by applicable law. No additional liability limit or governing-law choice is created by this draft.

9. Leaving and changes

You may leave the club or delete your account completely using the app or the account-deletion page. Leaving keeps your shared account; complete deletion removes account sign-in as well. The only active administrator and a trainer with future lessons must arrange their replacement before leaving. Complete account deletion is not blocked by these club roles.

Personal details are removed under the privacy policy, while lesson and payment records remain without personal details. Children with another guardian remain with that guardian. Discuss unused packages and payments with the club before leaving.

Material changes to terms must be communicated before they apply as required by law. New waiver or consent text is presented for the appropriate person to answer; a policy update alone does not give consent for a new purpose. The version and update date identify this draft.

10. Contact

Contact Bravados Equestrian Club about lessons, bookings, prices and payments. Find the club's available contacts on the support page.

For app or account help, email [email protected].